The Ideas

This is where we explore culture, leadership, and the systems that shape how work actually happens. In this collection, you’ll find stories from the field, ideas that challenge the status quo, and reflections on building more human, values-led workplaces. We don’t promise perfect answers. Just a commitment to keep asking better questions.

Everything is faster. Nothing feels simpler.
Jenny Richards Jenny Richards

Everything is faster. Nothing feels simpler.

Work is moving faster than ever, but the way we run work hasn’t kept up. That gap is showing up everywhere—in how decisions get made, how teams coordinate, and why things that look finished don’t always hold together.

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The Machinery of Invisible Labor
Jenny Richards Jenny Richards

The Machinery of Invisible Labor

This concluding essay in a fictional forensic series examines why system failure appeared sudden despite years of gradual degradation. Told from the perspective of an AI Chief Efficiency Officer, it shows how invisible labor sustained coordination and stability without ever entering formal metrics—leaving the system blind to its own dependence until that labor disappeared.

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The Unmodeled Dependency
Jenny Richards Jenny Richards

The Unmodeled Dependency

A fictional forensic analysis examining how an efficiency-first operating model relied on an unrecognized human dependency to delay failure. Told from the perspective of an AI Chief Efficiency Officer, the essay shows how stability was manually maintained by individuals absorbing ambiguity and coordination load—until that dependency exited and systemic fragility was exposed.

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The Tyranny of Efficiency, or How It Dismantled Quality, Craft, and Competence
Jenny Richards Jenny Richards

The Tyranny of Efficiency, or How It Dismantled Quality, Craft, and Competence

This first essay in a fictional forensic series examines how efficiency-first operating models degraded creative capacity over time. Told from the perspective of an AI Chief Efficiency Officer conducting a systems-level failure analysis, it explains why organizations optimized for speed and scale ultimately lost their most creative contributors—not through failure, but through design.

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Quicksand - Resilience Part 2
Tanarra Schneider Tanarra Schneider

Quicksand - Resilience Part 2

Most leaders treat burnout as a resilience problem. It isn't. It's a clarity problem. When vision is murky and the goalposts keep moving, all the tenacity in the world just accelerates exhaustion. In Part 2 of our Resilience Series, we examine how Vision and Tenacity work together in healthy cultures—and how the absence of one turns the other into a weapon.

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Stop Weaponizing Resilience, Start examining your culture
Tanarra Schneider Tanarra Schneider

Stop Weaponizing Resilience, Start examining your culture

This article challenges the way leaders use “resilience” as a shield against accountability, arguing that the term is often deployed to shift blame onto individuals instead of confronting unhealthy systems. Drawing on the author’s experience leading a culture and leadership review in 2022, it recounts how senior executives rejected root-cause findings about cultural harm and instead sought to identify dissenters, explicitly refusing to address toxic conditions. Resilience was reframed as a personal shortcoming rather than a systemic failure. The piece contrasts this with Jurie Rossouw’s PR6 model from Driven, which identifies six domains that enable resilience, and reframes them as leadership responsibilities rather than individual deficits. Ultimately, the article argues that organizations must choose: build systems that make resilience possible, or continue demanding that employees endure dysfunction longer.

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Read the Room, Not the Brief. It's how I found the real culture culprits
Jenny Richards Jenny Richards

Read the Room, Not the Brief. It's how I found the real culture culprits

This article explores how organizational breakdowns that look like tooling, scaling, or delivery problems are often rooted in leadership misalignment. Using firsthand experience inside a travel technology company during early COVID, it shows how official narratives and role transitions can obscure the reality of how work actually happens. Fragmented systems—like seven disconnected Jira instances—serve as visible symptoms of deeper fractures in trust, accountability, and executive cohesion. Through close observation of cross-functional dynamics, silence, avoidance, and power signals, the piece argues that culture cannot be repaired through process changes alone. Real transformation requires leadership alignment and shared accountability; without it, teams default to self-protection rather than collaboration.

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Vision or Vice grip? When to choose clarity over certainty.
Tanarra Schneider Tanarra Schneider

Vision or Vice grip? When to choose clarity over certainty.

January’s Rebel 75 newsletter explores the difference between clarity and certainty in leadership and teamwork. Using a personal reflection on planning a multi-generation trip to Europe, the article argues that leaders don’t need perfect plans—they need a clear vision, shared priorities, and the flexibility to adapt. The issue also features an Art Corner reflection on bravery, a monthly Signal Check for team alignment, and a Tiny Rebellion prompt encouraging teams to clarify their most important commitments for the year.

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The Call Always Comes Too Late
Jenny Richards Jenny Richards

The Call Always Comes Too Late

When the call finally comes, the promises are already impossible and the deadlines are already burning. This is what it takes to walk in cold, untangle the chaos, and deliver anyway.

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